1. Information We Collect
Agency B collects information necessary to provide our missed-call text-back and AI scheduling services. This includes caller phone numbers, business contact details, appointment preferences, and usage data such as call timestamps and message delivery status. When you fill out a demo request or contact form, we collect the name, email, phone number, and any details you provide.
2. How We Use Your Information
We use collected information to operate our services, send text-back replies to missed callers, schedule appointments, communicate with you about your account, process billing, and improve our platform's performance. We do not sell your personal information to third parties.
3. SMS & Text Message Consent
By using our services, callers may receive automated SMS replies when their call is missed. Message and data rates may apply. Message frequency depends on your campaign settings. You may opt out of text messages at any time by replying STOP. For support, reply HELP or contact us directly. We comply with the TCPA and all applicable SMS consent regulations.
4. Data Sharing & Third Parties
We share data only with service providers who help us operate — including telephony, calendar, and CRM integration partners — under agreements that restrict their use of your information. We may disclose information when required by law or to protect our rights. Third-party providers are governed by their own privacy policies.
5. Data Security
We implement reasonable technical and organizational safeguards to protect your information, including encrypted transmission and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to provide our services and meet legal obligations. Call logs and message records are typically retained for the duration of your engagement plus a limited period for compliance purposes, after which they are deleted or anonymized.
7. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, and to opt out of certain data processing. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe as required by applicable law.
8. Cookies
Our website may use cookies and similar technologies to analyze traffic and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
9. Children's Privacy
Our services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us for removal.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this page regularly.
11. Contact
Privacy questions can be directed to hello@agencyb.com or (800) 555-0142.